11pkr is committed to protecting the personal data of every player on the platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own information.
Before you read the full policy, here is a plain-English summary of the core privacy commitments every 11pkr player benefits from.
Every page, every login, every transaction on 11pkr is protected by SSL/TLS encryption. Data transmitted between your device and 11pkr servers cannot be intercepted or read by any third party. Your JazzCash and EasyPaisa transaction details are never stored in plaintext on 11pkr systems.
11pkr players have the right to access, correct, and in certain circumstances delete the personal data held about them. You can submit a data access or erasure request at any time by contacting our support team. We respond to all verified data requests within the timeframes required under applicable data protection standards.
11pkr does not sell, rent, or trade your personal data to any unaffiliated third party for their own marketing or commercial purposes. The only third parties who receive your data are those directly involved in delivering the 11pkr service — payment processors, identity verification providers, and our licensing authority.
11pkr collects only the personal data that is strictly necessary to operate a licensed gaming platform — registration details, identity documents for KYC, transaction records, and standard technical usage data. We do not collect sensitive data categories such as biometric data, health information, or religious or political beliefs.
Personal data is not held indefinitely. 11pkr applies defined retention schedules to each data category. Transaction records are retained for the minimum period required by our licensing obligations. Once a retention period has elapsed and no legal hold applies, data is securely deleted or anonymised from active systems.
In the unlikely event of a data security incident that affects your personal information, 11pkr will notify affected players promptly in accordance with applicable data breach notification requirements. Notifications will be sent to your registered contact method and will include details of what occurred and the steps being taken to address the incident.
11pkr is an online gaming platform operating under an international gaming licence framework, offering sports betting, live casino, slot games, and fishing games to players across Pakistan and other eligible territories. 11pkr acts as the data controller in respect of the personal data collected through the platform, meaning we determine the purposes and means by which that data is processed.
For all data protection enquiries, players may contact the 11pkr support team via 24/7 live chat on the platform or by email at the address listed in Section 13 of this Policy. We are committed to handling all privacy-related requests with care and within the applicable response timeframes.
When you open an 11pkr account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to create your account, verify your identity, and comply with our licensing obligations.
As part of our Know Your Customer process, we may request copies of government-issued identity documents such as your Pakistani CNIC, passport, or driving licence. We may also request proof of address and proof of payment method ownership. These documents are used exclusively for identity verification and anti-money laundering compliance purposes.
We collect records of deposits and withdrawals made through your 11pkr account, including transaction amounts, dates, payment method types (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, bank transfer), and transaction reference numbers. We do not store full payment card numbers or complete mobile wallet credentials on our systems; sensitive payment credentials are handled directly by our licensed payment processing partners.
We maintain records of your betting and gaming activity on the 11pkr platform, including bet placements, game sessions, wagering history, win and loss records, and bonus usage. This data is necessary for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.
When you access 11pkr, we automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, and general geographic location derived from your IP address. We also collect session data such as pages visited, features used, and time spent on the platform.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Name, DOB, address, email, phone | Provided by player |
| KYC Documents | CNIC, passport, proof of address | Uploaded by player |
| Financial Data | Deposit/withdrawal records, PKR amounts | Generated by transactions |
| Gaming Activity | Bets, game sessions, bonus history | Automatically recorded |
| Technical Data | IP address, device info, browser type | Automatically collected |
| Communications | Live chat logs, support emails | Provided by player |
11pkr processes personal data for the following clearly defined purposes:
11pkr processes personal data on one or more of the following legal bases, depending on the specific processing activity:
11pkr shares personal data with carefully selected third-party service providers who assist in delivering the platform's services. These providers are contractually obligated to process data only on 11pkr's instructions and to maintain appropriate security standards. Categories of service providers include:
11pkr may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by law, by a court order, or by the conditions of our gaming licence. Such disclosures are made strictly on a need-to-know basis and in compliance with applicable legal requirements.
In the event of a merger, acquisition, or sale of all or a substantial part of 11pkr's business or assets, personal data held by 11pkr may form part of the transferred assets. Affected players will be notified of any such transfer and any resulting change to this Privacy Policy before the transfer takes effect.
Cookies are small text files placed on your device when you visit the 11pkr platform. They allow the platform to recognise your device, maintain your session, remember your preferences, and collect usage analytics. 11pkr uses both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the 11pkr platform. Essential cookies cannot be disabled as they are strictly necessary for the platform to operate.
11pkr retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The following general retention principles apply:
When retention periods expire and no legal hold or ongoing dispute requires continued retention, personal data is securely deleted or irreversibly anonymised from all 11pkr systems and backups within a reasonable timeframe.
As a player on the 11pkr platform, you hold a number of rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, please contact our support team via live chat or the email address in Section 13.
These rights apply to all personal data processed by 11pkr. Submit a request via live chat or email and we will respond within the applicable statutory timeframe.
The 11pkr platform is strictly restricted to individuals aged 21 years and older. 11pkr does not knowingly collect, process, or retain personal data belonging to persons under the age of 21. If 11pkr becomes aware that personal data has been collected from an individual who is under 21, that data will be deleted immediately and the account in question will be permanently closed.
If you are a parent or guardian and believe that a minor under your care has registered an 11pkr account or provided personal data to the platform, please contact our support team immediately via live chat. We take the protection of minors extremely seriously and will act swiftly on any such report.
11pkr implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:
While 11pkr takes all reasonable precautions to protect your personal data, no internet-based system can guarantee absolute security. Players are reminded to use strong, unique passwords for their 11pkr accounts and never to share login credentials with any third party.
11pkr operates under an international gaming licence framework and may process or store personal data on servers located outside of Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as the jurisdiction in which you reside, 11pkr ensures that appropriate safeguards are in place to protect your data.
These safeguards may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by 11pkr, or transfers to jurisdictions that have been assessed as providing adequate protection by applicable regulatory standards. By using the 11pkr platform, you acknowledge that your personal data may be processed in locations outside Pakistan as described in this Policy.
11pkr reserves the right to update or amend this Privacy Policy at any time. When material changes are made, 11pkr will notify registered players through a prominent notice on the platform and, where appropriate, by direct communication to your registered contact method, at least 7 days before the amended Policy takes effect.
The "Last Updated" date at the top of this Policy will be revised each time changes are made. We encourage you to review this Policy periodically to stay informed about how 11pkr protects your personal data. Your continued use of the platform following the effective date of any update constitutes your acknowledgement of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the 11pkr data protection team through the following channels:
If you are not satisfied with 11pkr's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection or gaming regulatory authority applicable in your jurisdiction.
Now that you know how your data is protected, enjoy Pakistan's most trusted gaming platform — cricket betting, live casino, slots, and fishing games, all in PKR.
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